45 Out of 50 Electronics Companies Illegally Void Warranties After Independent Repair, Sting Operation Finds
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October 11 '18 at 04:51 PM
By BeauHD from
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U.S. PIRG -- a non-profit that uses grassroots methods to advocate for political change -- found that 90 percent of manufacturers it contacted claimed that a third party repair would void its warranty. "PIRG researched the warranty information of 50 companies in the Association of Home Appliance Manufacturers (AHAM) -- an industry group of notorious for lobbying to protect is repair monopolies -- and found that 45 of them claimed independent repair would void their warranty," Motherboard reports. From the report: PIRG poured over the documentation for 50 companies such as Bissell, Whirlpool, and Panasonic to document their warranty policies. When it couldn't find clear language about warranty and repair, it reached out to the companies via their customer service lines. The overwhelming majority of the companies told PIRG that independent repair would void the warranty.
The 1975 Magnuson-Moss Warranty Act states that no manufacturer who charges more than $5 for a product can put repair restrictions on a product they're offering a warranty on. In May, the U.S. Federal Trade Commission sent warning letters to Sony, Microsoft, Nintendo, HTC, Hyundai, and ASUS for violating the act by threatening to void the warranties of customers who repaired their own devices. Within 30 days, many of the companies had complied and changed the language on their websites around independent repair. It was a step in the right direction, but the PIRGs survey of the AHAM members shows that there's still a lot of work to do.
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